Our Policies
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A) Privacy Policy

Simplynaturalstore, a subsidiary of Simply Natural Group is committed to keeping our customers informed about how we use the information we gather from you through the use of each of our websites located at, or linked to, the URLs www.thesimplynatural.com, www.cakeomania.com , www.chaiwaali.com, www.homesinhimalayas.com and www.fruitageindia.com .

Please read this privacy policy carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. Changes to this Policy will be announced on each of our Sites at least 10 days in advance, so please check back periodically. By using any of the Sites or obtaining any product or service through any of the Sites, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use any of the Sites.

Questions regarding this Policy should be directed to info@thesimplynatural.com or we may also be contacted directly at the following address:

Simply Natural
Sector-11/314, Indira Nagar,
Lucknow-226016
U.P., India

This Policy will explain the following regarding use of each of our Sites:

  1. What information do we collect from you or about you?

 In order to better provide you with numerous products and services, each of our Sites collects two types of information about its visitors: Personally Identifiable Information and Non Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our Sites.

Personally Identifiable Information: “Personally Identifiable Information” refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, participate in contests or sweepstakes, correspond with us, or otherwise volunteer information, for instance, through the use of one of our greeting, hint or reminder services or to request a catalog. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. If you are using a greeting, email a friend, hint or reminder service on one of our Sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you an email, hint or reminder about an event that could be made more special with the gift of our products. We may also collect certain financial information, like your credit card number With this information, we can fill your service and product orders and better provide you with personalized services.

Non Personally Identifiable Information: “Non Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information. We may gather certain information about you such as age, date of birth, gender, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, certain holiday information that may reveal one’s religious background, as well as consumer purchasing information based upon where you shop on any one of our Sites. This information may be compiled and analyzed on both a personal and an aggregated basis. This information may include the website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

  1. Where do we collect information from you and how do we use it?

Our primary goal in collecting information is to provide our visitors with a superior customized online experience. Among other things, we use customer contact information to fill orders, contact prior purchasers to inform them of their order status, to trace false orders, to remind customers of events through our reminder service(s), to send our customers’ friends or loved ones greetings, emails or hints to send our products through a greeting, email a friend or hint service, and to send service emails, newsletters, and promotional emails from us or third parties. We may perform statistical analyses of aggregate or segmented customer behavior. We may also use information to notify consumers about updates to our Sites, for marketing purposes. In addition, we may seek to update you or your recipients’ personal information in our records through third party services that provide updated names, emails, addresses, phone numbers, birth dates and other information. We may then use this acquired information to enhance our services or marketing efforts to you or your recipients.

Contests: We may from time to time conduct contests or other promotions. Customers who choose to participate may be asked to provide Personally Identifiable Information. That information may then be used by us for such purposes as notifying winners and fulfilling promotional obligations as well as providing newsletters and promotional emails (as described below).

Newsletters & Promotional Emails: We may offer free electronic newsletters and promotional emails for products and/or services offered on any one or more of our Sites, or from our third party partners, as a service to our prior customers from any of our Sites. We may send you newsletters and emails periodically listing current specials and deals from us or through our third party service partners. There may be opportunities to subscribe to an email list that will send you information about the events on our Sites, but we will only add you to the list with your consent. You may opt out of receiving any such newsletters and promotional emails as described below.

Other Information You Provide: If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with any one of our Sites, we may collect such information in a file specific to you. If you provide us feedback through any one of our Sites, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on any one of our Sites, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. If you are using a greeting, hint or reminder service on one of our Sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gift of our products. We store this information for the purpose of sending one or more emails in connection with such an event.

Affiliate and Partnership Programs: Where applicable, you may purchase products from us through a link on one of our affiliates’ (“Affiliates”) websites. We pay each Affiliate a commission, or a portion of the sales made to those who link to our Site(s) from the Affiliate’s site

Non Personally Identifiable Information: We use Non Personally Identifiable Information to analyze request usage patterns, and other customer behavior so that we may enhance our Sites, products and services, and for our marketing purposes.

  1. Who is collecting your information?

 Except as otherwise expressly discussed in this Policy, we are the only entity collecting your information.

  1. With whom do we share your information?

 Except as otherwise stated in this Policy, we do not sell, trade or rent your Personally Identifiable Information collected on our Sites to others.

  1. How may you update, correct or delete your Personally Identifiable Information?

 Information About You: During the online ordering process you can review, change or delete the information that you have submitted. You may change your personal information in your account(s) online at any time. You may ask us in writing via mail or email at info@thesimplynatural.com to have the information on your account deleted, updated or corrected; however, because we keep track of past purchases, you cannot delete information associated with past purchases.

 

B) Cancellation/Returns/Refund Policy

If there is any problem in product or quality of the products you should mail us within 24 hours of the delivery. We are not responsible for Non Delivery of Item caused due to Natural Calamities (Fire, Earthquake, Strike, Rains, Floods, Delivery Vehicle Failure, Accidents etc.) However, we shall refund you 100% amount if it is a mistake from our part. The refund will be processed within 14 working days.

 

C) Shipping Policy

  1. Orders are accepted daily, via our website www.simplynaturalstore.com.
  2. We Deliver Monday to Sunday (7 Days a week). Unfortunately we cannot guarantee delivery at a specific time of the day.
  3. All deliveries will be done during the day time between 11.00 AM to 7.00 PM. But we cannot guarantee delivery at a specific time of the day.
  4. If the shipping address is incorrect and recipient is also un-reachable on phone OR if no one is available to accept the delivery of the product (when delivery attempt is made), then in such case the order will be assumed as executed & no refund will be made.
  5. Provide correct shipping address along with proper landmark & contact no. of the recipient to avoid any kind of delay in delivery.
  6. We have developed a systematic way of delivery in order to attain accuracy. We deliver quality products right to your doorstep arranged in exacting standards.
  7. When you order online you will receive an online summary-receipt which is your proof of order. When we have completed our order processing, you will receive a personal e-mail reply.
  8. Various factors may prevent a timely delivery. These may include:-  
    a) Incomplete recipient address information
    b) Recipient is not at the delivery address to receive the item.
    c) Other extenuating and unforeseen circumstances.

   We recommend you to fill out the recipient portion of our secure online order form fully and accurate.

Delivery Status Inquiries

  •  For confirmation regarding the delivery of the order, e-mail us quoting your order, your recipient name.
  • In case the recipient is not around to receive the order, www.simplynaturalstore.com’s  delivery personnel shall leave the order to a representative of the recipient (mother, father, close relative). However, in case there is no one to receive the order, the delivery personnel shall leave the Business card of shipping service provider at the doorstep of the recipient to call back for the order. Please take note that we shall allot 24 hours for you to contact us & there will be extra delivery charges for second delivery efforts. Otherwise, the order will be Cancelled & there will be no refund made by us.


Important!!

During busy holiday times we always recommend placing your order well in advance. Diwali, Holi, Raksha Bandhan, Christmas, New Year, Valentine's Day, Mother's Day and other festival seasons are generally the busiest times during the year and there may be a delay in delivery of orders during this time.

* The shipping price and delivery Schedule is as per Our Company policies & we have right to extend/reduce it.